How can we help you?
To know more about our solutions, contact us via email, phone 1-800-729-0236 or fill out this form.


  • At the latest, 15 days from invoice

  • Product unopened

  • Return in original packaging and in perfect conditions


  1. Complete the following form.

  2. When the data is received we will send you an e-mail with instructions to follow: the Return Model Authorisation(RMA) and the address. This RMA number is OBLIGATORY to send the material.

  3. Send the package by the most convenient means of transport. Transport costs must be paid by you. Products will be returned with the RMA number clearly visible, in the original packaging (preferably in another box for further protection), entire, without opening and without any printed tape or writing.

  4. Once the returned material has been received and revised, the money will be reimbursed. Please be advised that certain items are subject to a restocking fee.

  • img Requirements 14 Days after invoiced. Pack in its original packaging, unopened and unmarked
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    Fill out the form

    Customer Data, Order Details, Items to Return
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    You will receive an e-mail

    Upon receiving your contact information, you will be issued instructions on how to proceed
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    Send the package

    You must assume shipping costs
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    Technical review

    The technician will verify that the equipment has not been opened and that everything is in order
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    The manufacturer can apply restocking costs. The moneys can be used for new purchases